Privacy Policy — How bet167 Collects, Uses, and Protects Your Personal Data

bet167 acts as the data controller in respect of the personal information collected from users of the platform. This means that bet167 determines the purposes for which, and the manner in which, your personal data is processed. All questions, requests, or concerns relating to the handling of your personal data should be directed to our support team at [email protected].

Where we engage third-party service providers to process data on our behalf (for example, payment processors or identity verification services), those providers act as data processors and are bound by contractual data processing agreements that obligate them to handle your data only as instructed by bet167 and to apply appropriate technical and organisational security measures.

Depending on how you interact with the bet167 platform, we may collect the following categories of personal data:

• Identity Data: Full name, date of birth, gender, nationality, and copies of government-issued identification documents (such as a National ID card or passport) provided during account verification.
• Contact Data: Email address, mobile phone number, and residential address (city, district, or postal area within Bangladesh).
• Account Data: Username, encrypted password, account preferences, communication preferences, and responsible gaming settings you have configured.
• Financial Data: Mobile financial service identifiers (such as your bKash or Nagad account number used for transactions), bank account details where applicable, and records of deposits, withdrawals, and bonus transactions.
• Technical Data: IP address, device type, operating system, browser type and version, time zone, session duration, and pages visited within the platform.
• Usage Data: Games played, betting history, wagering amounts, bonus usage records, and interaction logs within the platform.
• Communications Data: Records of correspondence between you and bet167's support team, including chat logs, emails, and support ticket content.

We do not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric identifiers) unless you voluntarily provide such information in the context of a support query or responsible gaming self-assessment.

bet167 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting customer support, or participating in a survey or promotion.
• Automated collection: Technical and usage data collected automatically through server logs, cookies, and similar technologies when you access or interact with the platform.
• Third-party sources: Identity verification or fraud-prevention checks conducted through authorised third-party verification service providers. We may receive confirmation or flag data from these providers to comply with our anti-money-laundering obligations.

The table below summarises the primary purposes for which bet167 processes your personal data and the corresponding lawful basis for each:

bet167 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners require transaction identifiers to process your deposits and withdrawals. Only the minimum data necessary for the transaction is shared.
• Identity verification providers: Third-party KYC (Know Your Customer) services used to verify your identity documents as part of our compliance obligations. These providers are contractually bound to use your data only for the verification purpose.
• IT and hosting infrastructure providers: Cloud hosting and security service providers who store and process data on our behalf under strict data processing agreements.
• Law enforcement and regulatory authorities: Where we are legally required or compelled to disclose data by applicable law, court order, or government authority, we will comply with such obligations. We will notify you where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the bet167 business, your personal data may be transferred as part of that transaction. We will notify affected users in advance of any such transfer where practicable.

bet167 uses cookies and similar browser storage technologies to ensure the correct operation of the platform and to maintain your session while you are logged in. The following types of cookies are used:

• Essential session cookies: Required to keep you logged in during your session, remember your language and display preferences, and maintain the integrity of your betting session. These cannot be disabled without disrupting platform functionality.
• Security cookies: Used to detect fraudulent login attempts, replay attacks, and cross-site request forgery. These are strictly necessary for the security of the platform.
• Analytics cookies (first-party only): Used in aggregated, anonymised form to understand how users navigate the platform so we can improve the experience. No individual user profiles are built from this data.

bet167 does not use third-party advertising cookies, retargeting pixels, or cross-site tracking technologies. You may disable non-essential cookies through your browser settings; however, please note that disabling essential session cookies will prevent you from accessing your account.

bet167 retains your personal data for as long as your account remains active and for such additional periods as are necessary to comply with our legal, regulatory, and contractual obligations. The following indicative retention periods apply:

• Account registration and identity verification data: retained for a minimum of 5 years following account closure, in accordance with anti-money-laundering record-keeping requirements.
• Transaction and financial records: retained for a minimum of 5 years from the date of the transaction.
• Customer support communications: retained for 2 years following resolution of the relevant query.
• Technical and usage logs: retained for up to 12 months for security and fraud prevention purposes, then anonymised or deleted.

Once the applicable retention period has expired and there is no longer a legitimate legal or business reason to retain your data, it will be securely deleted or irreversibly anonymised.

bet167 implements a range of technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data fields (including passwords, which are stored as salted cryptographic hashes and are never stored or transmitted in plain text).
• Role-based access controls that restrict internal access to personal data to only those personnel who require it to perform their job functions.
• Regular security assessments and vulnerability scanning of the platform infrastructure.
• Incident response procedures to detect, contain, and notify affected users of any data breach in a timely manner.

While we take all reasonable precautions, no internet-based system is entirely immune from security risks. By using the bet167 platform, you acknowledge this inherent limitation and agree to notify us immediately at [email protected] if you become aware of any unauthorised access to or misuse of your account.

Subject to applicable law, you have the following rights in respect of the personal data bet167 holds about you:

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you. For most account data, you can update this directly from your account settings.
• Right to erasure: You may request the deletion of your personal data where there is no longer a lawful basis for its continued retention. Note that this right is subject to our legal retention obligations, particularly in relation to financial and identity records.
• Right to restrict processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of that data is being resolved.
• Right to data portability: Where technically feasible and legally applicable, you may request a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please submit a written request to [email protected], clearly identifying yourself and the right you wish to exercise. We will acknowledge your request within 5 business days and aim to fulfil it within 14 business days. We reserve the right to request additional verification of your identity before acting on any data rights request.

The bet167 platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person below this age threshold, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on the bet167 platform, please notify us immediately at [email protected] so that we can investigate and take appropriate action.

bet167 primarily operates and stores data on servers located in jurisdictions that maintain appropriate data protection standards. In the event that personal data is transferred to a jurisdiction outside Bangladesh, we ensure that such transfers are subject to appropriate contractual safeguards — including standard data protection clauses in our agreements with third-party processors — to ensure that your personal data receives a level of protection equivalent to that described in this Policy.

The bet167 platform may display references to third-party payment providers (such as bKash, Nagad, Rocket, and Visa) in the context of processing your transactions. When you interact with these third-party services, their own privacy policies and terms apply. bet167 is not responsible for the privacy practices of third-party services and encourages you to review their respective policies independently.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bet167 handles your personal data, please contact our privacy team in writing. We are committed to addressing all privacy-related enquiries promptly and transparently.

Contact email: [email protected] (plain text — not a clickable link). Our team operates 24 hours a day, 7 days a week, and you can expect a response to privacy queries within 3 business days.